We will let you know if an engineer appointment is required as part of your order journey.
When an engineer comes to site to install your service, you will be required to:
Ensure that someone aged 18 or above is present at the premises for the duration of the installation appointment.
Show the engineer where the main broadband socket (sometimes called the ONT) is in the premises.
Show the engineer where any other access points for additional equipment may need to be installed.
Clear any obstacles or clutter around the installation area so that our engineer can work easily.
Please make sure there’s a nearby power socket close to the broadband socket. This will be used for the equipment, such as the router.
Once the engineer has completed the setup of your broadband, please follow the instructions provided in the router and handset quick starts guide to set-up your products.
If an engineer is not required for the installation, your router will have arrived before the activation date. On the activation date, follow the instructions provided in the quick start guides to set-up your product.